FAQs

We only ship to the United States at this time.

If you do not enjoy the product, submit a refund request within 30 days of receiving the item. Contact us at smoothcampzone@gmail.com — we may refund your money or replace the item where possible, or issue a new one in good working order if it's damaged. The item needs to be in its original packaging.

Shipping may depend on the demands of the product, which can cause shipping dates to differ. We will do everything we can to meet your needs and deadlines.

If a product is advertised as "free," the shipping will not be free.

No. When using a credit card, the shipping address must be the same as the address on your card.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.

Several types of goods are exempt from being returned: perishable goods (food, flowers, newspapers, magazines), intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

Additional non-returnable items: downloadable software products, and some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Certain situations only qualify for partial refunds (if applicable):

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Once your return is received and inspected, we will email you to confirm we've received your returned item, along with the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank, as there is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at Jimbolie@smoothcampzone.com

Only regular priced items may be refunded — unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at Jimbolie@smoothcampzone.com and send your item to:
84 Town Pound Road, Alexandria, New Hampshire 03222

To return your product, mail it to: 84 Town Pound Road, Alexandria, New Hampshire 03222

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance — we don't guarantee that we will receive your returned item.