WE DO WHAT WE SAY SCOUTS HONOR
(No wild animals were harmed while making our products.)
If item is not as described or item is damaged by shipping, you are entitled to a refund.You must contact us within the 30 day period of receiving item to qualify for this refund. Follow the complete Refund Policy stated below.
Please contact us immediately, if either of the above is true.
Contact : Jimbolie@smoothcampzone.com
All returns , will need to be send to: Smooth Camp Zone
P. O. Box # 92
Canterbury , Ct 06331
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Downloadable software products
Some health and personal care items
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery will not qualify for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at JImbolie@smoothcampzone.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jimbolie@smoothcampzone.com and send your item to: P. O. Box # 92 Canterbury Connecticut US 06331.
To return your product, you should mail your product to: P. O. Box # 92 Canterbury Connecticut US 06331